Help Center Four FAQ Groups

No. Registration only asks for a username and password — there is no email verification, and you can log in as soon as you submit. Because there is no email-based recovery channel, save your username and password in a password manager right after signing up. Your subscription link, orders and data usage all live in the user panel, where you can see them once logged in.

Log in to the user panel and copy the subscription link for your account from the overview or downloads page, then paste it into your client to import. The link carries your account credentials, so treat it with the same care as a password. The format looks like https://example.com/sub?token=YOUR_TOKEN; the link shown in the panel is the one that applies.

No. There is no device limit on a subscription — the same account works on Windows, macOS, iOS, Android and Linux at the same time. A new device only needs the client installed and the same subscription link imported. The one thing to watch as devices pile up is shared data: running heavy transfers on several devices at once splits the speed.

Not advisable. A subscription link is the same as account credentials — anyone who has it can use up your plan's data, and it can make one account appear in too many locations at once. If family members need access, set it up on their devices yourself; don't post the link in public group chats or forums.

Your username and password are the only login credentials, and there is no email recovery flow. If you forget them, open a ticket from the contact page with the username you registered with, roughly when you signed up, and your payment record (order number or payment screenshot) so it can be verified. Writing your credentials down right after signing up saves this step.

Work through it in order: switch to another route, preferring an IEPL dedicated line or a relay; then quit the client and reconnect; if that doesn't help, check that your system time is accurate and that the routing mode hasn't been switched to direct; finally test on another network (a phone hotspot, for example) to tell a local network problem from a route problem. In most cases a different route fixes it.

The usual cause is that the app uses its own DNS or connects over UDP directly, ignoring the client's rules. Switch the routing mode to global, or add the app's domains to the proxy list in your rules. Some apps read the system location and keep showing local content even when traffic goes through the proxy — turn off location permission for that app in system settings.

First check that you copied the full link and didn't drop the token parameter at the end; then check that your client version supports that import protocol; and don't paste extra spaces or line breaks. If it still fails, copy the subscription link again from the panel or try a different client — that usually rules out a problem with the link itself.

These networks often restrict UDP and non-standard ports. Switch the client protocol to TCP, or pick a route labelled as a relay; you can also confirm the account itself works on a phone hotspot first, then go back to the restricted network and try routes one by one. If no route works at all, the limit is almost certainly at that network's gateway.

Both systems ask you to confirm network extension or proxy configuration permission on first install. If you decline, the client looks like it's running but never takes over traffic. Follow the system prompt into settings, allow the permission, then restart the client. A system update can reset the permission — just allow it once more.

The client's rule mode connects to sites in mainland China directly and sends overseas sites through the proxy. If all traffic goes through the proxy, mainland sites take a detour and feel slower. Switch the routing mode from global back to rule and make sure the rule set is up to date; when you genuinely need global proxying, switch back afterwards.

Congestion on cross-border links at peak hours is normal. Prefer an IEPL dedicated line first, then a relay; direct routes fluctuate the most at peak times. Also avoid the most popular regions and move to another route in the same region. If only one website is slow, first check that it isn't the site itself throttling or under maintenance.

A direct route connects the client straight to an overseas node: shortest path, but also the most exposed to cross-border link conditions. A relay lands at an entry point in mainland China before heading overseas, so it holds up better at peak hours. An IEPL dedicated line runs on a private link with the lowest latency and jitter, which suits meetings, live streams and large file transfers. Direct is fine for everyday browsing; switch to a dedicated line for important work.

They share it. Unlimited devices means how many can be online at once, not that each device gets its own dedicated bandwidth. When several devices stream or download at the same time, per-device speed drops. If one device needs guaranteed performance, put it on a dedicated line and leave the others on a relay or direct route.

Plans are billed by data, and video is the heaviest use. For browsing, work and the occasional video, ¥9.9/month with 60GB is enough; for regular HD viewing, ¥18/month with 250GB is the better fit; for multiple devices and long 4K sessions, choose ¥28/month with 500GB. If you run short, add a data pack — it's used until it runs out and never expires.

First retest over a wired connection or close to the router to rule out local Wi-Fi interference; then compare with another route in the same region. If only one route jitters, the problem is on that route; if every route jitters, it's most likely your local network or your ISP's gateway congestion. Cross-border links fluctuate more on the hour and in the evening.

Speed depends on physical distance, exit bandwidth and the number of links in between. Asia is closer with shorter paths and is usually faster than Europe and the Americas; performance also varies between cities in the same country. Picking a region closer to the target website's servers works better than chasing an obscure far-away region.

It resets monthly on your activation date, not on the 1st of the calendar month. Sign up on the 8th and it resets on the 8th of the next month. If you upgrade mid-cycle, the remaining data and the price difference are prorated by the days left — you don't wait for the next reset date.

Two options: upgrade to the next monthly plan, with the difference prorated over the remaining days; or buy a data pack — ¥158/300GB, ¥358/1000GB, ¥658/3000GB, used until it runs out and never expiring. Data packs stack on top of plan data, which suits months with a temporary need for heavy traffic.

The difference is prorated over the remaining days. Upgrading from ¥9.9/month with 60GB to ¥18/month with 250GB, for example, only costs the gap between the two tiers, prorated by the days left in the current billing cycle. It takes effect immediately — no need to buy another full month.

Alipay, WeChat Pay and USDT. After placing an order, choose the method on the checkout page to complete payment; the order status updates in the panel. If something goes wrong during payment, contact support with your order number via a ticket — that's the fastest route.

A 14-day money-back guarantee applies. Open a ticket in the panel with your order number and the reason for the refund; once verified, the money goes back to the original payment method. Before refunding, it's worth checking whether a different route or client solves the problem, so you don't have to order again afterwards.

No. Data packs are used until they run out and never expire — they don't reset with the monthly plan's reset date. After purchase you can check the remaining balance in the panel. They suit business trips, moving house or any month with a temporary need for more data.